WagWorks Terms & Conditions
WagWorks Limited (WagWorks or us/we/our) takes pride in the services it provides to its clients (dogs and their humans) and believes that these terms and conditions will allow for a happy and safe environment for all those who join the WagWorks family.
Please read these terms and conditions carefully (and ensure you explain them clearly to your dog) as they govern the legal relationship between you (the Client) and WagWorks (the Conditions). The Conditions may be updated from time to time by WagWorks and any variation shall become effective from the date they are posted on the WagWorks website (www.wagworks.co.uk).
By attending WagWorks, or allowing your dog to attend WagWorks, you are deemed to have accepted the Conditions. The client’s (You) and your dog’s access to WagWorks’ premises is solely at the discretion of WagWorks and is strictly subject to the Conditions as well as any reasonable rules, requests or guidelines that we may publish and impose from time to time.
These Conditions form part of your membership agreement (together the Contract) and any defined words or expressions included in these Conditions that are not otherwise defined herein shall have the meaning given to them in the membership agreement entered into between you and WagWorks.
WagWorks means WagWorks Limited, a company registered in England and Wales with company number 09245821 whose registered office is at Unit 1, Bishops Gate, 86-92 Fulham High Street, London SW6 3LF.
Conduct and Interaction
You confirm that you are the owner of the dog you bring to WagWorks and that your dog lives with you either permanently or regularly.
You consent to your dog playing and interacting with other dogs on the WagWorks’ premises.
In order for WagWorks to provide a good experience for your dog, you consent to WagWorks, in its reasonable opinion, matching your dog to a group based on age, play style, temperament and size. You acknowledge that WagWorks will make this decision based on what it reasonably believes are the attributes of the individual dog.
You hereby confirm that your dog has no record of aggressive or anti-social behaviour and you have made a full disclosure of any
characteristic or trait that might make your dog unsuitable for socialising with other dogs.
Should your dog be deemed as unsuitable for the WagWorks environment, for any reason, at the reasonable discretion of WagWorks, WagWorks reserves the right to cancel your booking and/or your membership with immediate effect and may require you to collect your dog immediately.
To ensure a safe and responsible environment, WagWorks insists that all female dogs over one (1) year old, must be neutered in order to attend the WagWorks’ premises.
Unneutered male dogs will be assessed on a regular basis, based on temperament, to ascertain their suitability to attend the WagWorks premises. The decision whether to allow them to attend will be purely at the discretion of WagWorks.
You agree that if your female dog is younger than 12 months old, then should she come into season she will not be able to attend WagWorks for four weeks or such longer period as WagWorks might require at its sole discretion.
You agree that if your dog is identified as being in-season, they must be collected immediately from the premises. You understand that you are liable for any injury or potential mating if your dog attends day-care in season, regardless of whether you are aware of the season.
Health and Welfare
Whilst in our care, WagWorks will act as guardian of your dog and may perform or take any action which we deem necessary to protect and keep your dog in good health.
You must keep your dog registered with a primary veterinary practice that can provide surgical and emergency care. You understand that WagWorks provides a non-conventional non-surgical health care service which does not have the ability to provide for all your dog’s health needs, such as surgical treatments.
You must ensure that your dog(s) are kept up to date on all vaccinations using a licensed veterinary product as per the vaccine manufacturer guidelines. The Client agrees that the vaccinations will at least cover the following diseases: distemper, hepatitis, parvovirus, leptospirosis and kennel cough.
You agree to ensure your dog has been treated using a veterinary prescription product, following manufacturer guidelines, licensed for the treatment of: lungworm, roundworm, heartworm and fleas given monthly, and tapeworm given at least every three months.
If fleas, ticks or lice are noticed on your dog, we will notify you as soon as we can. WagWorks’ will not administer any treatment without your consent. If you cannot be contacted then your dog will be monitored and isolated if appropriate, until they are collected from day care.
In the event of your dog requiring any emergency treatment, you agree that the emergency vet designated by WagWorks is authorised to treat your dog. The details of the emergency vet designated by WagWorks will be presented at the reception of each club. You confirm that in the event of an emergency, WagWorks has the authority to make important healthcare decisions about your dog on your behalf when, having made reasonable efforts, we have not been able to contact you, or your emergency contact, and the matter is a dog welfare issue.
In any non-emergency circumstances in which your dog requires veterinary treatment, you will be contacted and treatment/appointments will take place either at WagWorks or at the dog’s regular registered vet as agreed between us.
We will make all practicable efforts to contact you, or your designated emergency point of contact, in all circumstances where euthanasia is recommended as a course of action by a veterinary professional. Should you and your designated emergency contact not be contactable, veterinary advice will be followed. WagWorks will not be held responsible for the actions of a suitably qualified vet in these circumstances.
You give consent for the transfer of your contact details and your dog’s details, including medical history, between veterinary practices, when a referral is required. This includes the dog’s primary veterinary practice, WagWorks emergency vet and any additional specialist referral centres as required.
You agree to the use of safe-handling and restraint methods (including the use of a muzzle) if your dog is deemed to be a risk to a staff member or other dogs.
Medicines instructed to be given to their dog during day care at WagWorks by you will be stored, used and disposed of in accordance with the instructions of the manufacturer. Medicines will only be administered to your dog with your consent.
The quiet areas at WagWorks (Stables & Dog Pantry) are intended to be used for rest breaks and feeding. They may also be used in the event of exceptional circumstances to maintain dog and human safety as appropriate. Dogs will not be isolated for longer than one (1) hour in any eight (8) hour period as per the guidance under the Animal Welfare Regulations (2018).
All dogs who attend WagWorks will take part in a varied daily programme that involves socialisation, enrichment, scent dens, treats/chews and interactions and by sending your dog to WagWorks, you consent to your dog taking part in these activities. In addition, appropriate adjustments will be made to allow the participation of dogs with special requirements.
You agree that WagWorks may give your dog treats from time to time. Any allergies or dietary requirements will be noted as part of the onboarding process and we will only ever use acceptable treats for your dog.
You consent to WagWorks using your dog’s image in photo or video format, including on our promotional material and social media accounts, as we deem appropriate.
You will take responsibility for any costs which may be incurred, either veterinary or other, as a result of any damage, accident or sickness caused to or by your dog and will pay any such costs or expenses on demand.
Nothing in these Conditions shall limit or exclude WagWorks’ liability for:
Death or injury to a human caused by its negligence, or the negligence of its employees, agents, or subcontractors.
Fraud or fraudulent misrepresentation; or
Any other liability which cannot be limited or excluded by applicable law
Subject to Clause 26, WagWorks shall not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
- loss of profits;
- loss of sales or business;
- loss of agreements or contracts;
- loss of anticipated savings;
- loss of damage to goodwill; and
- any indirect or consequential loss.
Subject to Clause 26 WagWorks’ total liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract shall be limited to £1,000 or the total fees paid under the Contract, whichever is lower.
You agree that WagWorks, including it’s directors, officers, employees and subcontractors, are not liable for any behavioural or health problems, including injury, that might arise in your dog and you hereby release them from any liability of any kind arising from your dog’s attendance and participation at WagWorks.
You understand that WagWorks is an indoor facility and has three (3) secure doors between any entrance and exit for maximum security, it is therefore extremely unlikely that any dog would be able to exit the facility unsupervised, however you hereby accept the potential risk of escape and agree not to hold WagWorks or its directors, officers, employees and subcontractors liable for any loss or injury due to the escape of your dog from the WagWorks premises.
Neither party shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure results from events, circumstances or causes beyond its reasonable control.
These Conditions and your membership agreement constitute the entire agreement between the parties and supersedes and extinguishes all previous agreement, promises, assurances, warranties, representations and understanding between them, whether written or oral, relating to its subject matter.
Each Party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement outside of the Contract.
These Conditions may be updated from time to time by WagWorks and any variation shall become effective from the date they are posted on the WagWorks website (www.wagworks.co.uk). Other than as set out in this Clause 34 or as explicitly set out in the membership agreement that forms part of the Contract, no variation of the Contract shall be effective unless it is in writing and accepted in writing by WagWorks.
A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not:
waive that or any other right or remedy; or
prevent or restrict the further exercise of that or any other right or remedy.
If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.
Any notice or other communication given to a party under or in connection with the Contract shall be in writing, addressed to that party at its registered office or home address or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, or sent by pre-paid first class post or other next working day delivery service, commercial courier, fax or email to the correct addressed email address if sent delivered-read (so email delivery and receipt can be acknowledged).
A notice or other communication shall be
deemed to have been received: if delivered personally, when left at the Client’s address provided by him/her; if sent by pre-paid first class post or other next working day delivery service to the same address, at 9.00 am on the second business day after posting; if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed; or, if sent by fax or email one business day after transmission.
The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
No one other than a party to the Contract shall have any right to enforce any of its terms.
The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.